INBOUND SERVICES AND CONTACT CENTER OUTSOURCING

Who we are. Inbound Call Center Philippines is an offshore contact center solution in the Philippines. As a partner, we besthave been a cost-effective solution for small, medium and large-scale businesses around the world.

What we do. We provide superior quality inbound call center services like live answering, order-taking, tech support, and help desk call center services for medical, legal, and business industries of all kinds.

What you get. Our hassle-free approach in call center outsourcing will save you money, time, and headache. We can help you transition your business into a world-class company that is known for giving excellent customer service. With our well-trained agents, your customers and clients will feel right at home: CONTACT US.

 

 

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WHY CHOOSE THE PHILIPPINES

For years the Philippines has been the premier destination for outsourcing. Filipinos are naturally sympathetic listeners and with 470,000 English-proficient graduates every year, the country is set to continue its dominance for voice-based outsourcing. Besides the savings on location and its massive educated labor force, the Philippines is naturally multicultural with a great affinity for Western cultures.

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THE BENEFITS OF ANSWERING SERVICE

Customers sometimes require your services at odd hours of the day, a sale can happen over the weekend and bad weather in your area can disrupt service. A 24/7 or after-hours answering service improves customer satisfaction, sales opportunities and free up company assets. Choosing an offshore partner for your answering service improves revenue stream at lower risk.

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PRICING PACKAGES

Call center packages are available for anybody who may be interested in the services offered by Inbound Call Center Philippines. It should all depend on the services needed and the number of seats that is needed by the business. Contact Inbound Call Center Philippines to be able to get rates and pricing packages that would suit your business’ budget.

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PROFESSIONAL

When you have a professional answering service as part of your business, you can be sure that you and your business would be having a lot of good things going on on your end. This should be worth the investment as you can be sure that customers will be sticking with you. Inbound Call Center Philippines has a team of skilled agents who would be more than happy to assist your customers and provide them with the right answers for their queries. Plus, nobody likes talking to a machine. Inbound Call Center Philippines makes sure that you get quality call center services and not just imitations of what it should be.

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CALL CENTER

Inbound Call Center Philippines is an answering service Manila company that can provide you with more than just answering services. It has a huge range of call center services that you can take advantage of and the list includes 24-hour live operator service, phone order taking, reservations, help desk, inbound customer support, and outbound customer support. Read more and learn about all these various services that you can find at Inbound Call Center Philippines.

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SMALL BUSINESS

Physicians, dentists, contractors, sales representatives, small business entrepreneurs rely on an offshore answering service for its low-cost and ability to scale up or down depending on business needs. Being able to take a business call or close a sale even in severe weather in your area can be a priceless capability to have for small businesses. Inbound Call Center Philippines can customize pricing and setup for any small business needs.

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YOUR TOP CHOICE IN CALL CENTER OUTSOURCING

Since 2005, numerous companies have been benefitting from Inbound Call Center Philippines’ premier customer service support. It has been proven that our company has enhanced the customer experience and reduced the operational costs while improving the productivity of industries.

Inbound Call Center Philippines can cater dispatch and emergency, legal, medical, media, business, and many other answering services you need. With our professional agents, we provide specialized services that only our company can offer. We can customize services depending on what your company needs – your goals and expectations satisfied.

 

CUSTOMER SUPPORT FOR SMALL TO MEDIUM-SIZED BUSINESSES

Our systems in Inbound Call Center Philippines can allow small to medium-sized businesses to provide the same excellent service that the large-scale businesses do. We offer call center customization solutions that are flexible depending on your business’ capability and needs. Through our various approaches on customer support for SMEs, you can get a lot of returning customers and you can win back unsatisfied customers. Contact Inbound Call Center Philippines and let your business grow with us.

 

ORDER-TAKING, LIVE CHAT SUPPORT, AND MORE

We offer a comprehensive list of inbound call center services including order-taking, bookings or reservations, live chat support, mobile app customer support, dispatch services, multilingual support, billing inquiry, and many more. Inbound Call Center Philippines is very flexible to any kind of customer support our client needs. If you have a type of customer support that is not included in the list in our website, feel free to contact us so we could give you the best possible service you need.

 

RELIABLE AND EASY TO SET UP INBOUND SERVICES

In just an instant, you’ll get reliable answering services through our professional agents. Our complete set of equipment and other supplies are always ready for your customer service needs. You’ll get everything up and running in no time. Our call centers are made up of dedicated, shared and blended accounts so the seating is flexible: we can always find a new seat to host your additional requirements.

 

24/7/365: NON-STOP BEST-OF-CLASS CUSTOMER SUPPORT

Inbound Call Center Philippines is available to render services 24 hours a day, 7 days a week. We can serve customers and clients even on holidays. We can make sure that your business will be running without interruption even when the weather is not good or other natural disasters hit your area.

We provide peak call handling and after-office hours support. With our latest equipment and agents who adhere to the highest standards of service, we can assist your enterprise in ease during peak hours or call overflow. We also offer ways of maximizing your business opportunities through after-office hours customer support. With this service, your business can serve customers and clients even after your physical store or office is closed. Never miss a customer purchase again.

 

SUPERIOR SERVICE AT OFFSHORE CENTER PRICES

Your enterprise can get the kind of customer service you want without investing in new equipment and in-house employees that require training, salary, and other facility costs. All of these can be handled by Inbound Call Center Philippines at the lowest prices possible.

Outsourcing customer support can boost your market potential and give you higher rates of returning customers at a low cost. This is the secret of success of growing and large-scale companies anywhere in the globe.

 

CHOOSE WHAT’S BEST FOR YOU: DEDICATED AGENTS, SHARED AGENTS, BLENDED AGENTS

Depending on what your company needs, you can opt to have dedicated agents, shared agents, and/or blended agents. Dedicated agents will work exclusively for your company. Their complete working hours are devoted to your company and they are trained to have the special skills and business values your company has. On the contrary, shared agents are paid per hour by different enterprises to achieve all the necessary procedures in handling an excellent call center service. Then blended agents are a combination of dedicated agents and shared agents. A company can choose if they want some agents to be their dedicated agents for peak hours or call overflow handling while some agents are for non-peak hours or vice versa.