November 16, 2017

Industry News: PH As ‘Services Powerhouse’, Startups Open Opportunities For Local Grads And BPO Employees, and Slow Internet Remains A Challenge In PH

PH is a ‘services powerhouse’ — Indian PM Indian Prime Minister Narendra Modi commend the Philippines as a services powerhouse at the Association of Southeast Asian Nations Business Investment Summit (ABIS) 2017 in Parañaque City. “The Philippines is a services powerhouse, just as India is. And, just as India, here in [the] Philippines also, the government wants to see change, bring about inclusive growth, develop infrastructure, and fight corruption,” the Prime Minister said during the second day of the said conference which was held from November 12-14. Modi also said that he was not surprised to know that a lot […]
October 19, 2017

Industry News: Housing Program for BPO Workers, Retention of BPO Tax Incentives, Iloilo as BPO Expansion Hub, and the Non-Threatening Effect of AI to PH BPO Sector

SHDA studies possibilities of socialized housing program for BPO workers The Subdivision and Housing Developers Association (SHDA) examines the possibilities of providing socialized housing program for business process outsourcing (BPO) employees. A key challenge that the association sees for the said program, according to SHDA board member Sol Lagmay, is the lack of permanent work and security in the BPO industry, highlighting that call center agents are one of the markets they are looking into. Lagmay said that although call center agents and BPO employees are financially capable, “the nature of their work, which jump from one company to another, […]
October 5, 2017

Industry News: Is AI A Threat In The Philippine BPO Sector? Tax Incentive Retention For BPOs, and CX As Focus of Global Contact Centers

AI poses threat to jobs in the Philippine BPO industry — DTI The Department of Trade and Industry said in a statement on Wednesday that artificial intelligence (AI) poses threat to jobs in the country’s BPO industry. The ability of AI to replace certain human tasks through the power of computers or robots, the department warned that it can “potentially diminish 45 to 50 percent of the approximately 1.2 million Filipino employees of the BPO industry.” Trade Secretary Ramon Lopez said that DTI and Silicon Valley-based Filipino technology entrepreneur Dado Banatao is working with several other department in developing a […]
February 10, 2017

Game-Changing Web Chat Customer Service for your Consumer Electronics Business

The consumer electronics market is projected to generate $1.5 trillion in annual revenue by 2022. In such a lucrative and competitive market, brands have to fight tooth and nail to gain customer loyalty. Your brand can stand out by offering exceptional web chat customer service. Web chat is the third most popular channel among consumers in this particular sector. It has proven effective in a sector where consumers have countless questions regarding product features, delivery, and troubleshooting. Here’s how you can make web chat work for you: Be proactive – Proactive chat is a feature wherein an agent manually sends […]