February 10, 2017

Game-Changing Web Chat Customer Service for your Consumer Electronics Business

The consumer electronics market is projected to generate $1.5 trillion in annual revenue by 2022. In such a lucrative and competitive market, brands have to fight tooth and nail to gain customer loyalty. Your brand can stand out by offering exceptional web chat customer service. Web chat is the third most popular channel among consumers in this particular sector. It has proven effective in a sector where consumers have countless questions regarding product features, delivery, and troubleshooting. Here’s how you can make web chat work for you: Be proactive – Proactive chat is a feature wherein an agent manually sends […]
November 23, 2016
customer service

How Outsourced Call Center Agents Promote Customer Centricity

Over the next few years, customer service is projected to overtake product and price as the key differentiator among businesses. But there’s more to customer service than taking calls and smiling when buyers come into the store. It has to do with creating a seamless and memorable customer experience from start to finish – and this can only be done with customer centricity in mind. Customer centricity is a business approach where you strive to create positive experiences for your customers during and after a sale. It sounds simple enough, but customer experience design isn’t always the focal point of […]