January 11, 2018

Industry News: BPO Companies’ Emergency Protocol, Aid For Call Center Fire Victims, and Effect Of TRAIN To Taxpayers

BPOs evaluate emergency procedures following deadly Davao fire Business process outsourcing (BPO) companies in Davao City are reassessing their emergency protocols after the fire that left 38 people dead, 37 of whom are call center employees. Information Communications Technology Davao Inc. (ICT Davao) president Samuel Matunog stressed that reviewing business facilities is a necessity to avoid similar incident from happening again. Matunog also calls for the Philippine Economic Zone Authority (PEZA) not to suspend SSI operations because it may leave the workers of the said company jobless. The company, Matunog said, vowed to keep on supporting their employees and the […]
November 23, 2017

Industry News: BPO Sector To End The Year In Growth, CDO As Next Wave City, and BPO Drives Office Market Growth

BPO sector to ‘end the year in growth’ The Information Technology and Business Process Association of the Philippines (IBPAP) remains positive that the business process outsourcing (BPO) sector ‘will end the year in growth’ as the investment pledges registered at the Philippine Economic Zone Authority (PEZA) is showing signs of recovery. Rey Untal, president and CEO of IBPAP said that the proposed Tax Reform for Acceleration and Inclusion (TRAIN) encouraged major BPO players. “The latest version of the Tax Reform for Acceleration and Inclusion (TRAIN) bill at the Senate has been very favorable and supportive of what the industry is […]
November 16, 2017

Industry News: PH As ‘Services Powerhouse’, Startups Open Opportunities For Local Grads And BPO Employees, and Slow Internet Remains A Challenge In PH

PH is a ‘services powerhouse’ — Indian PM Indian Prime Minister Narendra Modi commend the Philippines as a services powerhouse at the Association of Southeast Asian Nations Business Investment Summit (ABIS) 2017 in Parañaque City. “The Philippines is a services powerhouse, just as India is. And, just as India, here in [the] Philippines also, the government wants to see change, bring about inclusive growth, develop infrastructure, and fight corruption,” the Prime Minister said during the second day of the said conference which was held from November 12-14. Modi also said that he was not surprised to know that a lot […]
October 19, 2017

Industry News: Housing Program for BPO Workers, Retention of BPO Tax Incentives, Iloilo as BPO Expansion Hub, and the Non-Threatening Effect of AI to PH BPO Sector

SHDA studies possibilities of socialized housing program for BPO workers The Subdivision and Housing Developers Association (SHDA) examines the possibilities of providing socialized housing program for business process outsourcing (BPO) employees. A key challenge that the association sees for the said program, according to SHDA board member Sol Lagmay, is the lack of permanent work and security in the BPO industry, highlighting that call center agents are one of the markets they are looking into. Lagmay said that although call center agents and BPO employees are financially capable, “the nature of their work, which jump from one company to another, […]