The icing on the proverbial cake is the fact that you’ve got an East-meets-West culture that’s caring, warm, and friendly—the perfect ingredients to keep customers coming back for more.
If you think all if these are just a come-on, think again. The Business Process Association of the Philippines (BPAP) has revealed that offshoring was responsible for many companies being able to survive the dreaded financial crisis. Moreover, the lower costs have even allowed them to expand their operations and hire more employees both in the Philippines and back home.
Folks who think that all this is merely a “fad” could not be farther from the truth. A lot of foreign companies, both big and small, continue to set up their inbound call center shop in the Philippines, while the current players are likewise expanding their operations. This means they can cater to the growing number of businesses from various countries such as the UK and Australia, who make up around 10% and 7% of English-speaking clientele, respectively.
Moreover, they can meet the growing demand for services that go beyond the traditional voice calls such as non-voice operations (accounting, medical billing, and engineering, just to name a few).
And did we mention that Filipino customer call center representatives are one of, if not the warmest and most caring in the world? It is this kind of service, coupled with the aforementioned factors, that keeps clients coming back for more—not to mention winning new ones each day.