September 7, 2017

Industry News: Is Philippines Losing Its Competitive Edge As A BPO Hub? Bank And Wealth Managers Outsources To Save Money, Artificial Intelligence Might Be The Reason For The Lost Jobs of 1.2 M Filipino Workers

Cebu Off The Top 10 Just this June, Cebu was still in the top 10 of the list of cities where BPO companies like doing their business in. However, after less than a month, it has slipped in the Global World of Business Process Outsourcing (BPO) list. It is now in no. 12 in the Tholons Services Globalization Index for 2017. Moreover, Manila is also down two spots, from two to number four. Meanwhile, India has the top three cities on the list – Bangalore, Mumbai and New Delhi. Other cities include Dublin, Sao Paolo, Buenos Aires, Krakow. The reasons […]
August 10, 2017

Industry news: Is AI Really Good For Us? Smartphones Overtaking Outbound Telemarketing and Swedish Companies Target Philippines BPO And Other Sector For Investments

Are people really ready for Artificial Intelligence or AI? An Australian artificial intelligence scientist, Professor Toby Walsh, said that we are not. He said in an interview that people are “sleepwalking” into the future full of AI robots. In the year 2050, he thinks that most of the machines will have a mind on its own and can think for itself. Bots, automated cars, Siri and much more, the era of AI is starting and it has affected many people and organizations already. Professor Walsh stated that AI will have many advantages to give the human race. However, if not […]
July 13, 2017

Latest News About The BPO Industry – Is AI To Blame For Low BPO Investments In 2017?, The Data Privacy Act, and BPO Tax Perks

BPO Investments for the First Half of 2017 Down 35% There is a decrease in the number of investments made in the BPO industry in the Philippines. During the first five months of 2016, it was P10.88 billion. This year, only P7.08 billion came in. It has decreased almost 1/3 or 35%. Moreover, last year, there were 103 projects approved but this year only 87 were approved. Many fear that the drop was because of AI or artificial intelligence. AI is now used worldwide in the BPO industry and the BPO companies in the Philippines are scared that it might […]
June 28, 2017

Latest News About The BPO Industry – Tax Perks Removal, Compensation Payouts, Omni-Channel Contact Centers and Embracing Automation

Philippine government plans to remove some tax perks from the BPO industry. Colliers International Group, Inc., a property management firm, stated that it will greatly affect the expansion of the industry. It will also hinder many investors as this is one of the reasons why many American BPO companies choose the Philippines. The Department of Finance (DOF) sponsored the said reform program to help the Philippines’ revenue rise. They will get rid of the 0% value added tax (VAT) that the BPO firms enjoy. If this program gets passed by the Congress and the Senate, the BPO companies will be […]