October 5, 2017

Industry News: Is AI A Threat In The Philippine BPO Sector? Tax Incentive Retention For BPOs, and CX As Focus of Global Contact Centers

AI poses threat to jobs in the Philippine BPO industry — DTI The Department of Trade and Industry said in a statement on Wednesday that artificial intelligence (AI) poses threat to jobs in the country’s BPO industry. The ability of AI to replace certain human tasks through the power of computers or robots, the department warned that it can “potentially diminish 45 to 50 percent of the approximately 1.2 million Filipino employees of the BPO industry.” Trade Secretary Ramon Lopez said that DTI and Silicon Valley-based Filipino technology entrepreneur Dado Banatao is working with several other department in developing a […]
September 21, 2017

INDUSTRY NEWS: Revenue of BPOs In The Philippines Slowly Decreasing, Cebu To Build Call Center City, and High-Level BPO Jobs To Increase In The Next 5 Years

Low Revenue Of BPOs Slows Down Economic Growth The growth of the Philippines economic might slow down in the next two years because of Business process Outsourcing stated Credit Suisse. Michael Wan, an economist at the company, said it is because of a variety of things – like political issues between the administration and U.S. president, ecozone permits and lack of skilled workers. He predicted that the growth forecast will decrease into 5.9 percent only rather than 6.2 percent. He added that it will cut the GDP growth between 0.2 to 0.4 percent. This will greatly affect the economic state […]