February 10, 2017

Game-Changing Web Chat Customer Service for your Consumer Electronics Business

The consumer electronics market is projected to generate $1.5 trillion in annual revenue by 2022. In such a lucrative and competitive market, brands have to fight tooth and nail to gain customer loyalty. Your brand can stand out by offering exceptional web chat customer service. Web chat is the third most popular channel among consumers in this particular sector. It has proven effective in a sector where consumers have countless questions regarding product features, delivery, and troubleshooting. Here’s how you can make web chat work for you: Be proactive – Proactive chat is a feature wherein an agent manually sends […]