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BPO INDUSTRY NEWS: Skills Upgrade In The BPO Industry And AI’s Role In Determining Top Employees

BPO industry news

BPO workforce to focus on skills upgrade

The continuous developments in artificial intelligence and information technology drive the need to upgrade the skills of employees working in the business process outsourcing (BPO) industry.

Around 700,000 new jobs will require medium to high skills until 2022, according to a Philippine Star article. This will augment an already strong local workforce of 1.25 million employees with better-paying jobs more suited to global outsourcing needs.

Among the high-skill jobs that will open up more opportunities to Filipinos include financing, accounting, human resources, web design, coding, cybersecurity, mobile app development, social media, data science mobile app development, and other services that require know-how in digital technology, cloud computing, and more.

To cater to the shifting demand of the industry, the Philippines Economic Zone Authority (PEZA) started to initiate moves to build Knowledge, Science, and Technology (KIST) parks near universities and colleges. These parks aim to focus on providing a steady stream of competent KPO hires.

Philippine universities and colleges, on the other hand, also need to upgrade their curriculum to make sure that their graduates have strong and solid skill sets and foundation which can meet the BPO industry standards. — via Philippine Star


Tech entrepreneur develops AI that assists hiring process

Technology entrepreneur Kathleen Yu developed an artificial intelligence platform that helps employers identify the best candidates for a job.

Armed with a rejected thesis and $500,000 seed money, Yu created Rumarocket which aims to “help companies recruit, retain, and incentivize their talents more effectively.”

The AI works by integrating human intelligence and machine learning to understand the personalities and predict the future behavior of job applicants.

According to Yu, her software has already helped a real estate company raise its workforce productivity to 97 percent from only 30 percent. — via ABS-CBN News


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Read and be informed with the latest BPO industry news about the state of Philippines’ call center and business process outsourcing sector.