September 21, 2017

INDUSTRY NEWS: Revenue of BPOs In The Philippines Slowly Decreasing, Cebu To Build Call Center City, and High-Level BPO Jobs To Increase In The Next 5 Years

Low Revenue Of BPOs Slows Down Economic Growth The growth of the Philippines economic might slow down in the next two years because of Business process Outsourcing stated Credit Suisse. Michael Wan, an economist at the company, said it is because of a variety of things – like political issues between the administration and U.S. president, ecozone permits and lack of skilled workers. He predicted that the growth forecast will decrease into 5.9 percent only rather than 6.2 percent. He added that it will cut the GDP growth between 0.2 to 0.4 percent. This will greatly affect the economic state […]
September 7, 2017

Industry News: Is Philippines Losing Its Competitive Edge As A BPO Hub? Bank And Wealth Managers Outsources To Save Money, Artificial Intelligence Might Be The Reason For The Lost Jobs of 1.2 M Filipino Workers

Cebu Off The Top 10 Just this June, Cebu was still in the top 10 of the list of cities where BPO companies like doing their business in. However, after less than a month, it has slipped in the Global World of Business Process Outsourcing (BPO) list. It is now in no. 12 in the Tholons Services Globalization Index for 2017. Moreover, Manila is also down two spots, from two to number four. Meanwhile, India has the top three cities on the list – Bangalore, Mumbai and New Delhi. Other cities include Dublin, Sao Paolo, Buenos Aires, Krakow. The reasons […]
August 24, 2017

Industry News: Did Facebook Shutdown An AI That Made Its Own Language? AI Will Never Replace Humans and Artificial Intelligence’s Threat may Already Be Here

Did Facebook Shutdown An AI That Made Its Own Language? After the whole Facebook chat bots fiasco, their representatives admitted that they did shut it down. Facebook shut down an AI program after it has become a mess. It was not shut down because of an uncontrollable event. They also said that it was a human error. It was not like in the movies that the chat bots are revolutionizing their way into controlling the human minds. They wanted the chat agents to respond and talk like a human but the programmers forgot to include that in their programs. AI […]
August 10, 2017

Industry news: Is AI Really Good For Us? Smartphones Overtaking Outbound Telemarketing and Swedish Companies Target Philippines BPO And Other Sector For Investments

Are people really ready for Artificial Intelligence or AI? An Australian artificial intelligence scientist, Professor Toby Walsh, said that we are not. He said in an interview that people are “sleepwalking” into the future full of AI robots. In the year 2050, he thinks that most of the machines will have a mind on its own and can think for itself. Bots, automated cars, Siri and much more, the era of AI is starting and it has affected many people and organizations already. Professor Walsh stated that AI will have many advantages to give the human race. However, if not […]