November 19, 2022

Is Your After-Hours Call Center Services Prepared For The Holiday Rush?

How we keep SMEs afloat during holidays with our after-hours call center services You can expect that the Christmas season is a busy time for […]
November 15, 2022

What Makes Manila’s Shared Team Services The Best Option?

Understanding the terms: Shared Team Services Vs. BPO Is an Inbound Shared Team Service for SMEs better than BPO services? This has long been an […]
October 29, 2022

3 Industries That Can Benefit From After-Hours Call Center Services

What are the industries wherein after-hours call center services provides the best benefits Connectivity in the digital world has made 9-5 working hours irrelevant for […]
September 17, 2022

4 Methods of Inbound Sales Services You Should Know

These are the four methods of inbound sales services you should know Out with the old, in with the new. Such is true for inbound […]
September 14, 2022

4 Best Practices in Blended Call Center Training

We list the best practices when it comes to blended call center training Blended call center is not a walk in the park. There is […]
July 13, 2022

6 Reasons That You Should Put Interactive Voice Response in Your Start-up Business

Not sure how interactive voice response can help your business? We will share the secret here. Many industries right now tried to adapt interactive voice […]
June 28, 2022

10 Tips To Have The Best Call Center Services Inbound Operation

Here are some strategies in order to have the best call center services inbound operation. There are a lot of ways to improve your call […]
December 6, 2021

Beginners Strategy From An Outsourcing Provider Of After-Hours Call Center Services

November 29, 2021

After-Hours Call Center Services: Is it Worth the Risk?

Should having a different time zone hinder your growth? Online customers are all from different time zones. But this does not mean that you should […]
October 22, 2021

How To Outsource Your Inquiry Handling Service in the Philippines

Learn how to outsource your inquiry handling service in the Philippines more effectively There are varying reasons why businesses worldwide choose to outsource inquiry handling […]
October 15, 2021

8 Factors Why Shared Team Services Works For SMEs

We list 8 factors to ponder with why you should choose shared team services SMEs who are new to outsourcing are often torn between dedicated […]
October 11, 2021

How Blended Call Center Increase Your Business Productivity

Blended call center not only increases your productivity but also provide the following benefits Blended call center is a system to handle inbound and outbound […]
April 20, 2018

INDUSTRY NEWS: Influence Of AI On BPO Job Postings And The Goldilocks Period Of The Philippine Economy

Influence of automation seen on BPO online job postings The recruitment portal Jobstreet.com reported Wednesday the decline in job openings for fresh graduates in the […]
September 7, 2017

Industry News: Is Philippines Losing Its Competitive Edge As A BPO Hub? Bank And Wealth Managers Outsources To Save Money, Artificial Intelligence Might Be The Reason For The Lost Jobs of 1.2 M Filipino Workers

Cebu Off The Top 10 Just this June, Cebu was still in the top 10 of the list of cities where BPO companies like doing […]
August 24, 2017

Industry News: Did Facebook Shutdown An AI That Made Its Own Language? AI Will Never Replace Humans and Artificial Intelligence’s Threat may Already Be Here

Did Facebook Shutdown An AI That Made Its Own Language? After the whole Facebook chat bots fiasco, their representatives admitted that they did shut it […]
August 10, 2017

Industry news: Is AI Really Good For Us? Smartphones Overtaking Outbound Telemarketing and Swedish Companies Target Philippines BPO And Other Sector For Investments

Are people really ready for Artificial Intelligence or AI? An Australian artificial intelligence scientist, Professor Toby Walsh, said that we are not. He said in […]
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