October 4, 2021

A Comprehensive Guide Between Shared Team Services and Dedicated Team Model

Here are the key comparison of shared team services versus a dedicated team model There are various models of call center that you can get […]
September 24, 2021

5 Inquiry Handling Service You Can Outsource

Inquiry handling service can help your customer acquisition and retention efforts Inquiry handling service for customers is an integral part of any business. Especially if […]
July 27, 2021

Inbound Call Center Outsourcing 101: What is a Virtual Receptionist?

Why is Virtual Assistant an In-demand Service in the Inbound Call Center Outsourcing Industry? There are a lot of services that you can choose from […]
July 20, 2021

Why is the Philippines Your Ideal Inbound Call Center Service Destination?

Let’s cite some reasons why the Philippines is the ideal inbound call center service destination. Inbound call center service has been one of the most […]
July 6, 2021

Top Inbound Call Center Companies in Philippines and US for SMEs

You should consider checking both inbound call center companies in the Philippines and US when outsourcing. It is hard to look for a trusted partner […]
June 21, 2021

Top 10 KPIs That You Should Measure in Your Inbound Call Handling Services

Here are some of the metrics that you should know before outsourcing your inbound call handling services. In order to monitor the productivity of your […]
June 15, 2021

What Industries Need Inbound Call Center Services the Most?

Here are some industries that really need inbound call center services to improve their operation. There are several industries that rely a lot on inbound […]
August 31, 2018

INDUSTRY NEWS: Automation Not Yet A Threat, Effects Of Trabaho Bill, And GDP Rebasing

Automation not seen to put BPO jobs in peril yet Artificial intelligence and automation do not present a huge threat to business process outsourcing (BPO) […]
July 19, 2018

INDUSTRY NEWS: Call Center City, Charter Amendment, And PH Service Exports

Investors interested in constructing Call Center City After 2019 polls Investors are looking at the possibility of constructing the first building in the proposed Call […]
July 13, 2018

INDUSTRY NEWS: Anti-Smoking Drive On BPOs, FDI Inflows Upsurge, and The Threat To Call Center Job

Baguio anti-smoking enforcers to focus on BPOs In line with the city’s smoking ban ordinance, anti-smoking enforcers are keeping tabs on Business Process Outsourcing (BPO) […]
June 1, 2018

Industry News: Sunset Period For Tax Incentives, Job Openings In The Call Center Industry, And The World’s Call Center Capital

BPO group asks to extend the rationalization of tax incentives The IT and Business Process Association of the Philippines (IBPAP) asks for an extension for […]
April 27, 2018

INDUSTRY NEWS: BPO Annual Growth, Job Vacancies Reach 16K, And NGO-BPO Tie-Up

BPO annual growth declines to 10% due to protectionism The growth of the business process outsourcing (BPO) industry dropped to ten percent from its projected […]
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