BPO INDUSTRY NEWS: Skills Upgrade In The BPO Industry And AI’s Role In Determining Top Employees
April 6, 2018
INDUSTRY NEWS: BPO Annual Growth, Job Vacancies Reach 16K, And NGO-BPO Tie-Up
April 27, 2018
Influence of automation seen on BPO online job postings
The recruitment portal Jobstreet.com reported Wednesday the decline in job openings for fresh graduates in the business process outsourcing (BPO) industry, with artificial intelligence (AI) as among the main reasons.
The report highlighted that the share of call center and IT in total jobs available for new graduates dropped to 44 percent last year compared to the recorded 66 percent in 2016.
Jobstreet.com Philippines country manager Philip Gioca explained that automation makes work faster and cheaper, which even drove some of their clients to lay off of about 5,000 employees.
To stand against the challenge of automation, Gioca said that workers must upgrade their skills.
The report also revealed that employers looked for candidates who have the “twenty-first century skills” to fill up the digital space.
Attitude, communication skills, and analytical skills have also overtaken internships and part-time experience when hiring fresh graduates, according to the survey.
The BPO industry, however, is not the only industry for fresh graduates.
Other sectors that are listed as most welcoming to fresh graduates includes property and real estate, banking and finance, construction, computer and IT-software, food and beverage, general and wholesaling trading, and education. — via ABS-CBN News
PH economy to achieve optimal state — NEDA chief
The Philippines will operate in an optimal state as its economy is expected to accelerate to 7 to 8 percent starting this year, Socioeconomic Planning Secretary Ernesto Pernia said Friday.
“The succeeding years, starting this year, we aim to raise this economic growth performance to between to to 8 percent… this is Goldilocks period of the Philippine economy,” Pernia said, noting that the country’s average GDP growth during the first two years of the Duterte administration is 6.8 percent.
The Goldilocks period — or an economy in an optimal state — has the capacity to provide full employment and economic stability.
“I think that is achievable given that this year we will see the frenetic activity, ground breaking of several major projects in the provinces,” he said.
The government should also focus on the improving the ease of doing business, eliminating red tape, and lifting restrictions on foreign investment to sustain economic growth. — via GMA News Online
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