Inbound Call Center Services for your Operations
Every interaction with your customers is an opportunity to improve your business status and close more sales. Our team can definitely make it happen for your business.
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WHY SHOULD YOU OUTSOURCE INBOUND CALL CENTER INSTEAD OF CREATING YOUR OWN IN-HOUSE TEAM?
Not everyone is expert in customer service or telesales. It takes months or even years to practice excellent phone communication with consumers. Some who tried to create their own team barely survive. The others? Well you know what exactly happened.
SMEs don't have the luxury to hire a team and train them on how to be an effective communicator towards your client. It will take so much effort - not to mention the expenses for the facility, equipment, and software you need to be a fully functional in-house call center team.
If you think it's worth it, you have all means to do so. But we'll tell you now, there are better things to do than to focus on this.
That is why InboundCall Center Philippines is here to provide top of the notch inbound call center services for your business. It's always been our goal to help SMEs in setting-up their own customer service and telesales team. Other BPO call centers will always tell you that outsourcing is about saving money - well not us. Our main selling point is the quality of our inbound call services.
Our agents went through a lot of vicious training to master the customer service and persuasive communication towards your buyer. We guarantee a result that will exceed your expectations. Speaking of expectation, our Business Developers are here to assist you in setting-up your KPIs that will help you monitor the progress of your business.
We always make sure that our service is patterned on your desired goal. In fact, we will discuss with you all the business strategies we can do to improve your operations through inbound call center outsourcing.
Did we tell you about flexible pricing? Yes we did! Some say it’s affordable, we say it’s flexible. Affordable pricing is subject, this can be affordable with big corporations but not with SMEs. With InboundCall Center Philippines, we will base the pricing on the service that you need. No minimum required!
So partner now with one of the best inbound service providers, InboundCall Center Philippines!
Not sure what inbound call center service you need for your business?
There are a lot of inbound services available in the market. Good thing InboundCall Center Philippines offers a wide range of call center solutions - regardless of the industry and purpose of the service.
Shared Team Services
We handle different inbound call center service from call center to sales support. But unlike other BPO call centers, one agent can do all of it. Our shared team service guarantees you an all around inbound call center for your operation.
Blended Call Center
Our team can also perform an outbound call center if they need to contact third parties involved in your operation. This is perfect for some industries that have some suppliers or other providers for their products. It makes communication smoother and the first call resolution (FCR) rate higher.
Interactive Voice Response (IVR) Services
Reduce the number of call queues you are getting everyday by setting up an Interactive Voice Response (IVR) Services. Your customer only needs to press buttons if they have any specific questions about your product. You can focus on more pressing inbound call center service like closing sales.
Inquiry Handling Services
Our inbound call center agents are experts when it comes to customer interaction. Filipinos are naturally empathetic and patient whenever they are talking with someone. On top of that, we enhanced these traits with proper customer service etiquette and crisis management training.
Inbound Sales Services
We will take care of your inbound order taking service. Our sales representatives are experts in convincing consumers to avail your product. They've gone through numerous training about different situations on how to close sales.
After-hours Call Center Services
We guarantee a non-stop operation for your inbound call center service through our around the clock shifting schedule. Our team can accommodate your customers' needs whenever they want it.
Our current benchmark for inbound calling services
Average Customer Satisfaction Rating
*for consumer goods account compared to industry average of 76.5%
Flexible Pricing Models Transaction-based models, Hourly rates, & Shared Services
*we offer flexible quotation based on requirements and free trial guarantee
99.9% Inbound Call Center Operation Uptime
*we can accommodate all calls coming from all geographical regions
GET ISO-CERTIFIED, QUALITY-ASSURED & ACCENT-PERFECT INBOUND CALL CENTER SERVIES
Blended Call Center
Increase your customer satisfaction (CSAT) score by providing an immediate solution for your customers' inquiries. This is a Blended Call Center for you. Your customer doesn't have to wait for days and weeks just to resolve their concern. Our agents can call the responsible parties and resolve the issue ASAP.
Interactive Voice Response (IVR) Services
Too many calls to attend to? We help your business from long call queues by setting up an IVR service. Now, your customers no longer need to talk to live agents to answer their inquiries. You can set an automated answer for their frequently asked questions by just dialing a particular number.
Inquiry Handling Services
Customer satisfaction should be the main goal of your business. This helps you in getting more clients and building your reputation. With that in mind, our team can help you in achieving your goal to be the best SME with an excellent customer support team. Inquiry handling service is one of the best features as a BPO call center.
Inbound Sales Services
Taking advantage of every opportunity to convert prospect clients is critical for every start-up business. InboundCall Center Philippines can definitely help you in increasing the chance of closing all the sales inquiry. Our order taking service is an excellent way to improve your business profit.
After-hours Call Center Services
Your customers could be everywhere and from different time zones. That is why your inbound call center must not stop from operation. You need to have an agent available to answer customers' inquiries anytime. InboundCall Center Philippines provides customer service and order taking assistance for your customers 24/7, even on holidays!
HOW INBOUND CALL CENTER PHILIPPINES IMPROVE YOUR CUSTOMER RELATION'S QUALITY AND PROFITABILITY?
Here at Inbound Call Center Philippines, we prioritize the quality of our service. We believe that an excellent service will lead to more customers and eventually a better profit. Our agents have consistent training to enhance their skills and knowledge when it comes to inbound services. Our end-goal here is to see your business prosper and prepare you for better opportunities.
We pride ourselves in assisting small and medium enterprises (SMEs) in their ventures. Our clients come from different industries like retail, e-commerce, and healthcare.
Here's how we provide inbound call center solutions for our business partners:
Crisis Management Training for Agents
Our agent went through several crisis management training to prepare them for any situation. Rest assured that we will professionally handle all your customers' concerns regardless of the circumstances.
Natural Neutral Accent
Your customers love to talk to someone they understand. Our team can definitely interact with them as they have a natural neutral accent. In addition to that, Filipinos are one of the best English speakers in Asia.
Flexible Inbound Call Center Pricing
Our service is not only affordable, you can also limit the expense on services that you only need. Unlike other BPO contact centers, Inbound Call Center Philippines don't have a minimum requirement before partnering up. We understand that SMEs only have small teams to operate their inbound services.
Personalized Service for Every Business
Our service is not a "one size fits all" program. We understand that every SMEs has different needs. That is why we will tailor a personalized service for your inbound call center service. You don't have to be afraid as we will test it out first before doing a live operation.
Top of the Line Security System
This is often an overlooked feature but BPO contact center should have a fool proof security system. Good thing Inbound Call Center Philippines have an updated and top notch data safety protocols for your information. We have ISO and HIPAA compliance certification as a proof of our effort in fortifying our online security.
Goal-oriented Call Center Operations
We will precisely follow the KPI you and our Business Developers made from the start. This is to ensure that everything is under strict monitoring. Besides that, we can determine other challenges your company might face in the future and we can create an immediate response to it.
WHY YOU SHOULD WORK WITH INBOUND CALL CENTER PHILIPPINES?
We provide satisfactory results. EVERYTIME
We always bring excellent results for our business partners. It is one of the trait they love about us. We go beyond the KPI if deem necessary for the development of your business.
We have state of the art software for your business.
Our call center operation always has the latest software available in the market. Some software we currently have are ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
We take pleasure in seeing a successful call center operation for SME.
Our motivation is to see your company development throughout our partnership. SMEs should have an option to expand their business whenever they want through outsourcing call center services.
We understand you and your customers' need.
We balanced out your business' needs and your customers' demands. Our more than a decade experience in inbound call centers is a testament of how we always listen to our partners and their clients.
WHAT IS AN INBOUND CALL CENTER SERVICES?
Inbound call center service involves answering calls from customers. Some of the departments where you can outsource inbound calling are customer support, order taking, reservation, and tech support. Partnering with a BPO contact center guarantees a positive turnaround when it comes to profitability and quality of your service.
Here at Inbound Call Center Philippines, we make you and your customers' lives easier. Our customer support system is made to deliver exemplary results for our clients. While other BPO contact centers only care for your business, we also think about your consumers. It is our way to continuously improve the quality of our services.
How Do We Handle Inbound Calls?
Inbound Call Center Philippines have agents who listen to your customers. It is one of the key reasons why we have an excellent inbound call center service. Your customers love it when you listen to them, it means you care about their opinion. That is how we can improve your customer satisfaction (CSAT) rating.
How Many Calls Should an Inbound Agent Take?
On an average day, one inbound call center agent takes 50 calls for your business. That's a lot of inquiries and it might be hard to accommodate all of them by yourself. That's why it is important that you have a contact center company to manage your daily incoming calls.
What is Inbound Query?
Inbound query refers to an incoming call made by your customer to ask about your product. It is important that you answer all of them to improve your relationship with your client. This will lead to higher sales conversion and abiding brand loyalty.
LAUNCH AN INBOUND CALL CENTER CAMPAIGN WITH US
Can't handle the overwhelming customer inquiries everyday? Want to focus more on strategizing business development? Our team will work 24/7 to manage your inbound call center service. We will design the call center operation based on your customers needs and the budget you have.
1. Let's discuss the achievement you want to unlock for your business.
Our Business Developers will make sure to analyze your business operation and create an inbound call center strategy for your firm.
2. We will set-up your KPI to measure your success while partnering with us.
Let's work together to create a desirable metrics for your operation. This will help us in monitoring the progress of your business.
3. Once we achieve your goal, let's talk about the future.
We know that outsourcing your inbound call center is just the start. Allow us to guide you in realizing the full potential of your business. Once we've achieved your KPIs, let's talk about business expansion.
