After-hours Call Center Services

We are the best After-hours Call Center Services Provider for SMEs. We provide inbound call center service for our business partners 24 hours a days, 365 days a year.


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Why Do You Need to Outsource After-hours Call Center Services?



Outsourcing your 24 Hour Answering services can give you a better customer satisfaction (CSAT) score from your customers. Having live answering services available after-hours will also help you connect with prospect customers from different time zones.

Majority of your customers can only talk to you after their working time. Usually the working hours are between 9-5. So, you need to have agents that can work in your inbound call center after the work hours. However, non-stop operation should not be the only factor considered. You must look at the quality of the answering service companies for your customer.

You don't have to set-up an after-business answering service alone. Inbound Call Center Philippines can assist you in creating a live virtual receptionist for your business. We've been providing inbound call center solutions for several SMEs for more than a decade now.

SMEs can most definitely benefit from our service because of the flexible pricing. We know that start-up businesses don't have the luxury to spend too much for outsourcing, that is why we offer no minimum requirement for our service. You can contact us whether you need 2 or 3 agents for your after-hours service.

As a business owner, we know how protective you are with your sensitive information. That is why we set up strict security implementation to safeguard your data. We have ISO-certification as a proof of our hard work in fortifying our data security.

Partner now with the #1 SME focus BPO contact center that provides 24 7 Business Answering Service.

Our approach in After-hours Answering Service

Excellent service quality must be the endgame when outsourcing after-hours answering service.

It is a common knowledge that outsourcing can minimize your operational expense. But what makes us different from other BPO companies is that we can give you a world-class 24 hour virtual receptionist by following the formula we are doing for almost a decade now. Here's how we do it:

  • We hire talents based on the criteria that you will give to us
  • We will give them rigorous training about customer service and crisis managements.
  • We will conduct mock calls to ensure their preparedness before the actual onboarding.

We guarantee an excellent customer support for your business. All of our outsourcing partner receive a favorable feedback from their customers because of our 24 7 call answering service.

Virtual Receptionist for SMEs

Use our business to hire a multi-skilled virtual assistant that can work non-stop for your business. It will significantly increase the productivity of your company as you keep on producing results even after business hours.

Answering Service for Different Time Zones

We have live receptionists available to cover all time zones. It will help you reach more prospect customers who have interest in products or services like yours.

Weekend Live Virtual Receptionist

Hire people that will entertain customers' inquiries during weekends. People will appreciate your effort to put a high quality answering service during Saturdays and Sundays. It will increase the productivity of your business.

Holiday Inbound Call Center

Extend your inbound service even during holidays. Have someone answer phone calls for you during Thanksgiving or Christmas Holiday. We can definitely assign teams to perform live receptionist tasks during these days.

Local Hotline After-hours Service

We have technologies that allow us to connect your local phone number with our database so we can receive your phone calls. Besides that, we can also set-up an 800 number for your international clients.

What are you waiting for? More and more businesses are setting up their own after-hours inbound call center. Don't miss this opportunity!

Our Business Developers will assist you in creating your dream after-hours inbound call center. From the software you will use to the number of people you need, we will take care of everything! The best thing about our service? We have no minimum requirements unlike other BPO contact center. Our goal is to help your business grow further

Our current benchmark for inbound calling services

Flexible After-hours Live Answering Service Cost

Our pricing is flexible compared to other BPO contact centers. We have no minimum requirement for our services compared to other call centers that need to reach a specific number of seats before partnering up with you.

Skilled 24 7 Live Receptionist

Our live receptionist team consists of agents that went through several training before going live for our business partners. We make sure that they are prepared for different circumstances to maintain or improve your relationship with your customers.

Service-Oriented Inquiry Management

When we receive inquiry from your consumers, we treat them as our customers too. This gives us a sense of responsibility to provide the best customer service experience that will reflect with the quality of our service.

Appointment Setting

There are some inquiries that only you can answer for your customers. With that, we can always schedule a conversation between you and your customers. It is the most efficient way to avoid calls routing to customers voicemail especially if they are expecting a callback from your end.

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

What is After-hours Call Center Services?


After business call center service is an assistance you provide to your customer after regular business hours. This aims to improve the productivity of your company by operating non-stop even if you are not around. Operational business even during weekends and holidays proves to be getting more customers than those only operating during normal hours. It is the reason why it's important that SMEs have live answering service to gain more loyal customers.

How Much Do Blended Call Center Service Cost?

Blended call center service consists of several factors that BPO contact center should consider before giving you a final price point. That is why call centers are talking with their partner first to determine the kind of service they need for their business. The length of the contract also affects the final cost. Longer contract means better pricing for the call center service. For SMEs looking to outsource, you should find a BPO contact center that offers no minimum requirement as some call center companies expect hundreds of seats from their business partners.

Besides being available 24 7 for your customers, after-hours call center service also reduces the tasks that you will do during normal working hours. Before installing this feature, a lot of companies have to go through messages left in their machines in the morning. Whereas having a 24 7 receptionist can remove these tasks and you can focus on more pressing matters for your business.

How Much Do After-hours Call Center Services Cost?

There are a lot of factors to consider before calculating the total expenses in outsourcing 24 7 answering service. Here are some of it:

  • number of agents
  • software you will use
  • what tasks you want to outsource
  • longevity of the service

Some businesses also have minimum requirements before partnering up with the companies. This is mostly evident for BPO contact centers targeting big corporations. They usually need more than 100 seats before providing call center service. Obviously, it is not practical for SMEs as they only need a small team for their after-hours contact support.

What Tasks Can You Outsource to After-Hours Call Center Services?

  • Customer Service
  • Order Taking
  • Tech Support
  • Appointment Setting
  • Billing Inquiries
  • Reservation

Is It a Good Idea to Have an After-hour Answering Service for SMEs?

Setting-up your own live answering service will boost the profitability of your company. You will have access to the unlimited number of customers from different time zones interested in your products. It will also give you more loyal customers because of your extended effort to keep them happy.

Launch Your After-hours Call Center Services with Us

Want to generate more happy customers even where you're not around? Planning to expand your business by testing which customers' demographics is applicable for your business? Our expert team of live receptionists is ready to accommodate your clients' inquiries 24 7.

1. Let's talk objectively about your targets and KPIs

Let's create achievable KPIs that will measure that capability of your company. We will make sure to fulfill it by choosing suitable agents for your after-hours call center service.

2. Tell us the ideal real estate BPO team you have in mind.

We trust your intuition when it comes to choosing the right people for your company. With our guidance, let us hire best agents available to work for you.

3. After we helped scale your business, let's explore further.

After-hours call center service opens up a lot of opportunities for your company. Once we're done with the initial KPIs, let's talk about business expansion.

THE #1 INBOUND CALL CENTER OUTSOURCING PROVIDER IN THE PHILIPPINES WITH 100+ SME PARTNERS WORLDWIDE

InboundCall Center Philippines has been assisting SMEs for more than a decade now. We provide quality customer care support for your clients wherever and whenever they may need you.


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Contact us today and experience how InboundCall Center Philippines can help you with your needs. Same thing we'll be doing for your clients once we set-up your call center service.


    Frequently Asked Questions


    What Are 24/7 Answering Services?

    It is an automated call center solution that promotes self-service for faster resolution of basic customer concerns. It is the best option for businesses with limited budget yet needs all-day customer support.

    But if you prefer an answering service operated by an actual human agent, you can outsource live answering services.

    How Does A 24/7 Answering Service Work?

    As a round-the-clock service, it takes advantage of the power of automation to deliver self-service options to customers who need immediate support in answering basic queries.

    An IVR-powered answering service is cost-efficient and low-maintenance, perfect for businesses who have limited budget but with great desire to improve their customer service.

    Where should I outsource my 24/7 live answering service?

    For more than a decade, the Philippine call center industry proved its worth in providing top-notch customer service. The country’s Special Economic Zone Act makes outsourcing more cost effective for businesses.

    With Inbound Call Center Philippines' guidance, you can expect to reap the benefits of 24/7 call center services. We adjust to your schedule, handling calls on your behalf during and after fixed business hours. Our IVR-based answering service can cope with high call volume, seasonal peaks, and valleys, as well as call overflows.

    We have the capacity to handle both dedicated and shared projects at custom rates. Click the button below to learn more.

    Who Needs A 24/7 Call Center?

    Businesses that need support in answering an influx of calls during and after office hours can benefit from getting a 24/7 call center.

    Why do you need a 24/7 call center?

    Through its 24/7 phone answering service, a customer service call center can handle all your incoming calls using its automated phone system. Aside from that, it can help you with the following:

    • Reducing the cost of operations
    • Analyzing reports based on calls received
    • Call management
    • Delivering good self-service customer experience to your callers
    • Improving the quality of your service

    It is best to get a 24/7 answering service if you receive several phone calls even after office hours.

    What are the benefits of a 24-hour phone answering service?

    Experience these benefits when you get a 24-hour answering service:

    • Higher customer satisfaction (CSAT) scores
    • Stronger customer relationships
    • Good reputation among your market
    • Higher revenue
    • Critical coverage of business gaps
    • Seamless operations
    • Increased productivity

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    888 619 9640

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