Blended Call Center
The #1 Blended Call Center Provider for SMEs. We can provide both inbound and outbound calling for faster resolution about customers' inquiries.
Send Us a Message
Why Do You Need a Blended Call Center Service?
In a blended contact center, agents are capable of both inbound and outbound call operations. As such, this offers an advantage to businesses, providing them productivity and agility, regardless of the scale of their operations.
With a blended contact center, your business can achieve higher efficiency rates. This is because call center agents will not have to wait for customers to call them for support, but they can also initiate the call to check in on them.
With this in mind, this can also do wonders in your customer satisfaction rate. Aside from accommodating incoming calls from customers, call center agents can also call them back for quality check, follow-ups, and other concerns which shows proactiveness and willingness to address their inquiries.
That is why here in Inbound Call Center Philippines, we also train our agents to perform outgoing calls to easily resolve any customers' issue. We have more than a decade of performing different call center service for various industries. It shows how SMEs are trusting our call center agents in doing the right thing for their customers.
We also have different certifications from regulatory organizations to better establish our claim as one of the best BPO contact centers for SMEs. On top of that, we have several strict protocols to secure all your valuable information. It is our commitment to our clients who entrust us with their data.
Partner now with the #1 SME-focused Blended Call Center Service Provider in the Philippines!
Let's mix and match call center services that are applicable in your business. Having the right amount of inbound and outbound call center service can greatly boost the productivity of your operation.
Our Business Developers are ready to help you in identifying which service works for your business. We can help you set the benchmarks to monitor the progress of your outsourced call center services. Besides that, we can assist you in determining the software and number of agents you need. Once done, we will calculate the total cost of the service.
Our current benchmark for inbound calling services
Average Customer Satisfaction Rating
*for consumer goods account compared to industry average of 76.5%
Flexible Pricing Models Transaction-based models, Hourly rates, & Shared Services
*we offer flexible quotation based on requirements and free trial guarantee
99.9% Inbound Call Center Operation Uptime
*we can accommodate all calls coming from all geographical regions
Cross-trained Call Center Agents
We train our agents to adapt to whatever situation they're in. This will help them to solve customers issues in regards with your product or service. Rest assured that we will provide resolution in a professional and empathetic manner.
Maximize Your Productivity
Having blended call center agents reduce the piling of pending tasks for your company. Instead of creating tasks to be solved later, they can perform outgoing calls to resolve customers' issues immediately.
Cost-Effective Blended Call Center Service
Increase your company's competitiveness while saving money for additional manpower. You no longer need different agents for your inbound and outbound call center needs. Blended call center service can do it all for your business.
Unceasingly Improving Service Quality
We never stop in looking for ways to improve our services. We always have training for our agents to improve their skills. Rest assured that we can always adapt to the ever-changing business market.
Our Core Markets
United States
Australia
Europe
Asia
What is Blended Call Center Services?
Blended call center service is an outsourcing features that allows agents to perform both inbound and outbound calls. The usual process is customers will call your business to inquire about your product and agents will either resolve the issue immediately or do an outgoing call to ask parties involved regarding the inquiry. The goal of having a blended call center service is to reduce the number of agents working for your company by integrating both functions to a single agent.
One benchmark for the blended call center service provider is their ability to secure all the clients' sensitive information. When customers are calling, agents have to pull up all their information such as cc info, contact information, etc. It is imperative that BPO contact center will also showcase their security protocol before you outsource your business. There are several regulatory organizations like ISO and HIPAA that are giving certifications if the call center company passed their standardization process.
How Much Do Blended Call Center Service Cost?
Blended call center service consists of several factors that BPO contact center should consider before giving you a final price point. That is why call centers are talking with their partner first to determine the kind of service they need for their business. The length of the contract also affects the final cost. Longer contract means better pricing for the call center service. For SMEs looking to outsource, you should find a BPO contact center that offers no minimum requirement as some call center companies expect hundreds of seats from their business partners.
What Industries Benefit from Blended Call Center Service?
Many industries are using blended call center service for their business. Most notable examples are the banks and other financial institutions. Some customers will call them to file a dispute against a business. Instead of creating documentation about the dispute, some agents can call the business and do a three-way call to resolve the issue right away with the customer. Some other industries are eCommerce, medical sector, and delivery companies.
Is it a Good Idea to have a Blended Call Center Service for SMEs?
Having a blended call center service for SMEs means having a better customer service for your consumers. It will reduce the task that you need to do as it will eliminate the long pile of tasks being created if customers call with their inquiry and you have to call them back to resolve it. Now, agents can easily call your partners to inquire for your customers. It will also improve the customer satisfaction (CSAT) rating of your business.
Launch Your Blended Call Center Service with Us
Want to increase the customer satisfaction (CSAT) rate of your business? Need to reduce the workloads you're doing due to a long list of customers' inquiries? Our blended call center agent can definitely alleviate the situation by immediately solving all the incoming calls from customers whenever it's possible.
1. Let's talk objectively about your targets and KPIs
We can discuss the end-goal you want to achieve when you outsource your business. We can exchange ideas on how to improve your blended call center service.
2. Tell us the ideal blended call center team you have in mind.
Part of the KPIs that we will discuss is the attributes of the agents you want to work for your company. We will take care of the hiring process after you give us your preferred team.
3. After we helped scale your business, let's explore further.
We are relentless when it comes to improving the call center aspect of your service. Once we achieved your desired KPI, let us discuss how we can further improve your inbound service.
