Inquiry Handling Service
We are the number #1 Inquiry Handling Service Provider for SMEs. We have high quality customer support agents to increase your customer satisfaction rating (CSAT).
Talk to Us
Why Do You Need Outsourcing Inquiry Handling Service?
Outsourcing your inquiry handling service can quickly improve your relationship with your existing and future customers. It allows you to connect with them on every platform they are using. Installing your own contact support team for your business can provide a better customer experience for your consumers.
The benefits of having your own customer service team is so tremendous yet not everyone is aware of it. You already have an advantage when you outsource this function. However, choosing the right business partner is critical as you need to consider a lot of factors.
Pricing of the service is the most common thing to consider. But, all BPO contact centers are already offering an affordable cost for their inbound services. What you need to look for is the credibility and quality of the third-party service provider.
This is where Inbound Call Center Philippines differs from its competitor. We value the service level of our agents to ensure that every party involved is satisfied. Our more than a decade experience is a testament to how we can nourish our business partners and their clients at the same time.
Aside from the quality, Inbound Call Center Philippines knows the importance of having a credible reputation. That's why we always work hard to be one of the most trusted BPO contact center in Asia. In fact, we have certification from different standardization organizations such as ISO and HIPAA. This certification cements our efforts to maintain an excellent service for our business partners.
Partner with the #1 SME-focused Inbound Inquiry Handling Service Provider for SMEs today!
Gain more trust! Your customers will grow fond of your business when you have an exceptional team that will support them on their inquiries.
Our Business Developers are ready to assist you in your inbound call center needs. Together, let's create a high quality customer experience for your consumers. Let's define the number of agents you need and software that you will use. Once we iron out everything then we can discuss the cost of the operation.
Our current benchmark for inbound calling services
Average Customer Satisfaction Rating
*for consumer goods account compared to industry average of 76.5%
Flexible Pricing Models Transaction-based models, Hourly rates, & Shared Services
*we offer flexible quotation based on requirements and free trial guarantee
99.9% Inbound Call Center Operation Uptime
*we can accommodate all calls coming from all geographical regions
Superior Customer Service Level
Our more than a decade experience in inbound call centers speaks a lot about our capability to provide superior customer service to our business partners. We treat your customers as our customers too to create a beautiful business to consumer relationship.
Quick Turnaround Time
We understand the time sensitivity when it comes to onboarding your inquiry handling service. Our team guarantees a quick positive result after we go on live inbound operation.
Top-Tier Inquiry Management
We trained our agents to be creative when it comes to solving customers' inquiry. Inbound Call Center Philippines provides several crisis management training to prepare our team for any situation.
Flexible Service Cost
While other BPO contact centers promote affordable pricing, Inbound Call Center Philippines believes that cost calculation should be flexible. Affordability may not apply in every firm especially if the target companies are the Fortune 500. We have NO MINIMUM REQUIREMENTS when it comes to our service.
Our Core Markets
United States
Australia
Europe
Asia
What is inquiry handling service?
Inquiry handling service covers a multitude of services with regards to customer connection. Outsourced customer support services address a business' long on-hold time, unanswered queries, or lack of manpower. Outsourcing of customer service is a flexible strategy to ensure an open communication between customers and a business is working at its best.
Outsourcing your inquiry handling service also protects your customers' information. BPO contact centers have strict data privacy protocols to ensure that there is no leak information in your database. Your consumers will trust you more knowing that you value all the information they entrust to your company.
How Much Do Inquiry Handling Service Cost?
There should be no definite amount when it comes to the inquiry handling service. There is a lot to consider before coming up with the actual cost. Therefore, look for a BPO contact center that offers flexible costing as there are many third-party service providers that say they have affordable prices but depends on the type of company.
What are the best inquiry handling services?
Inbound Call Center Philippines offer various inquiry handling service depending on what the business need. This is to ensure tailor-fit solutions for any kind of business model, of any size. Some of our services are the following:
- Loyalty programs
- Invoice inquiries
- Balance inquiries
- Order tracking and fulfilment
- Customer care support
- Inbound sales support
- Billing support
- Replacements
- Account management
Is it a good idea for SMEs to outsource inquiry handling service?
Building an excellent relationship with the customers should be the priority for small businesses. It is a great investment for future consumers through good reviews and recommendations from existing users. You must have a trusted outsourcing provider to gain more traction in a competitive market.
Launch Your Inquiry Handling Service with Us
Want to gain more loyal customers? Preparing to expand the visibility of your business? Inbound Call Center Philippines is here to guide in your outsourcing journey towards a bigger business goal.
1. Let's talk objectively about your targets and KPIs
Let's talk about your short-term and long-term goal for your business. We will make sure to fulfill everything at a given time frame. If you're not sure what to achieve, we are always here to provide some possibilities.
2. Tell us the ideal team you have in mind.
Some BPO companies usually take over everything after you outsource your service. But Inbound Call Center Philippines believes in collaborative effort between business partners. That's why we will hire people depending on your preference. We believe in your intuition when it comes to people who will work for your company.
3. After we helped scale your business, let's explore further.
Your success is inevitable, once we achieve your desired goals. We can talk about other strategies to further improve your business' customer service.
