Shared Team Services

We are the best Inbound Shared Team Service provider for SMEs. We will improve the service level of your business through efficient and budget-friendly inbound contact center.

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Why Do You Need a Shared Team Services?

Outsourcing your inbound call center with an option for shared team services will give you more traction with your customer and potential clients. You will have the luxury to hire agents that can do customer service and order taking at the same time. As a result, you will save more money compared to hiring two teams for two different tasks. You must look for an inbound outsourcing partner that can provide you with a shared services team working in a flexible task. That way, you can focus on more pressing matters of your company. There are a lot of criteria that you need to consider before partnering with a shared services organization. For starters, you must look at the credibility of the company you are dealing with. It is not easy to find a trustworthy and reliable service oriented BPO contact center. That's why Inbound Call Center Philippines is the ultimate outsourcing destination for SMEs looking to offshore their incoming call services. We have more than a decade of experience in customer service, sales, 24 7 answering service, and other inbound-related service. We provide a personalized services delivery model for our clients. This will guarantee that your own identity will reflect with our customer experience specialist. As a result, you will get a better CSAT score for your product. We also have certification from several standardization bodies like ISO and HIPAA to guarantee the safety of your data.

Partner with the #1 SME-focused Shared Services Organization and BPO Outsourcing Provider in the Philippines!

Our approach to inbound shared team services

Agents’ knowledge on different field is a must when you need a shared team service.

We definitely have ways to impress our clients through our shared team services. It's what makes us the best inbound call center firm in Asia for SMEs. And we are not stopping! We are always aiming to be better. Here's how we're doing it:

  • we make sure that our agents have knowledge in either customer service, sales, or any other inbound service-related experience..
  • we enhance these experiences through months of various training about skills development, crisis management, and brand promotion.
  • we provide a quality assurance team to monitor the progress and performance of your inbound call center.

Shared team service is one of the most practical ways to save money without compromising the service quality. Outsourcing with Inbound Call Center Philippines will guarantee a long term positive result for your organization.

Hybrid Customer Support and Sales Agent

Our team is trained to be an expert in different aspects of inbound call center service. Rest assured that we can handle all of your consumer inquiries whether about customer support, tech inquiry, or order taking.

Easy and Convenient Inbound Service

Set up a system that will make interacting with your business easy and convenient. Our software is designed to accommodate different services at the same time.

Less Complicated Incoming Call Process

Your customer will appreciate it if your agents have a deep knowledge about your product and at the same can assist them in placing their orders. They no longer have to call another department for their other concern nor have to wait on the other line when they are being transferred.

Service Oriented Business Model

While other BPO Contact Centers only care about your company, we also care about your consumers. That is why our business model is inspired to cater both you and your customers' needs. We're able to balanced out the service to satisfy both of your

Shared Information Technology Support

Aside from the contact center, we also have a shared system for our IT support. It helps us in centralizing all the data you have for your business. It makes monitoring easier and we can provide more accurate results.

Don't miss this opportunity to save more money and improve your customer experience service.

After you leave us a message, our Business Developers will contact you to discuss the services that you need. They will help you set up the KPIs to monitor the development of your business. We will also determine the software and number of people you need in operation. Then that's the time we'll talk about the cost of the service.

Our current benchmark for inbound calling services

Skilled Shared Service Agents

We train our agents to have knowledge in every inbound call center service. Rest assured that your consumers are in good hands when they are interacting with our people.

Fast and Favorable Outcome

We expedite the training and setting up of the call center service so you can have a quick turnaround. Besides that, you'll be able to immediately enjoy the benefits of outsourcing your inbound service.

Efficient and Cost-effective Inbound Operation

Shared Team Services reduce the number of agents you need for your inbound call center. It allows you to use the remaining fund for more pressing business matter like product development.

Continuous Improvement of Skills and Knowledge

We always aim to be a better BPO company for business partners. Thus, we are conducting coaching and training for our agent whenever possible.

Our Core Markets


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What is Shared Team Services?

A shared team service is a business strategy that aims to centralize several tasks performed by one department. In the outsourcing industry it includes customer service, 24/7 contact support, sales and marketing, inbound tech support and other call-related tasks. The goal of shared team service is to reduce the cost you need in hiring manpower. Besides that, software can also assist the agent in shared service to make the tasks easier.

One of the most important things to consider when outsourcing shared team service is the security of your data. That's why it is important to look for a BPO service provider that has certification from different standardization bodies like ISO. It will guarantee you the credibility of the call center company you're partnering with.

How Much Do Shared Team Services Cost?

There is no definite cost for shared team services, or at least that should be the protocol. Having a standard price for this service will defeat the purpose of it's flexibility. Companies should have the right to choose what service they can outsource before talking about the pricing. Of course some BPO contact centers have a minimum requirement which you should be aware of.

What Inbound Task Can You Outsource in Shared Team Service?

  • Customer Service
  • Order Taking
  • Telemarketing
  • Answering Service
  • Tech Support

Is Shared Team Service Better Than Specific Teams for Each Tasks?

It is a good idea to use shared team service when you are expecting a low to medium inbound call from your customer. However, high call volume is not advisable since agents might not be able to focus on all tasks on hand.

Launch Your Shared Team Services with Us

Need to reduce expenses but don't want to compromise the quality? Planning to organize your service for your customer? Outsourcing your inbound call center with us using shared team service will allow you to be more flexible about what you can offer for your consumers.

1. Let's talk objectively about your targets and KPIs

We will figure out what kind of business strategy will work on your firm. You can provide us data and record from your operation so we can analyze and come up with an effective business model.

2. Tell us the shared services team you have in mind.

Let us know what type of service and team you want to handle it. We will make sure to hire an agent that will fit the description you provided. Of course it is a collaborative effort between our HR and your discretion.

3. After we helped scale your business, let's explore further.

More than inbound call center, the end-result is what matters the most. Once we're done achieving your KPIs, let's talk about how we can improve your business further.


InboundCall Center Philippines has been assisting SMEs for more than a decade now. We provide quality customer care support for your clients wherever and whenever they may need you.

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Contact us today and experience how InboundCall Center Philippines can help you with your needs. Same thing we'll be doing for your clients once we set-up your call center service.

    Frequently Asked Questions

    What are examples of shared services?

    Services that can be shared among the various business units of a company include finance, purchasing, inventory, payroll, hiring, and information technology. For example in inbound call center, you can centralize everything that is related with calling your consumers and also your B2B inbound transaction.

    What is the purpose of shared services?

    Shared service centers minimize duplication of a service. By having this service, you are integrating service funtions into a single department. This avoids multiple department working on the sames tasks and ensures that knowledge generated will benefit the entire corporation.

    What is the purpose of shared services?

    1. Identify the strategy that you need

      When you outsource this function, there is a personnel that will help you strategize your business model.

    2. Consolidate with your co-workers

      Before outsourcing, make sure that everybody is on the same page as many tasks will be forwarded to a third-party service provider.

    3. Determine the technology/software that you will use

      This is important as it will help your operation run smoothly. Having a software that is not compatible with the tasks you have will just complicate things.

    4. Look for a room for improvement

      Always find something that can be improve in your operation. This is where your KPI will come in handy, they can tell you what are your weak point.

    5. Look for a long-term plan

      When outsourcing, always plan out what should happen in the future. It helps you monitor your progress and gives you a long-term goal

    What is the difference between BPO and shared services?

    BPO is the process of partnering with a third-party vendor with the right skills and resources, to carry out work on your behalf. Shared Services relates to the creation of an autonomous business unit which carries out these processes for multiple functions within an organisation. BPO call center can now provide Share service for the company.

    How does a shared services model work?

    A shared services model provides services to customers by combining, regulating and automating processes in low-cost locations. Usually, organization will offshore non-core service and will use shared service model if they are expecting low to moderate workload.

    What makes a good shared service center?

    The first thing you have to look for a third-party service provider is their credibility. Every company can provide you an affordable service. But not all of them can live up with it. You just might end up wasting time partnering with a shady BPO contact center.

    Inbound Call Center Philippines is one of the most trusted BPO contact centers in the Philippines. We have more than a decade experience assisting SMEs about their needs on shared team service. We provide excellent quality call service for your consumers.

    What sets us apart from other call center providers is our unique perspective for your consumers. We understand all aspects of your operation before providing a solution for your company. On top of that, we always make sure that everything runs smoothly in mock operation before going-in live.

    Contact us today and let's discuss what shared service you need for your company..

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    888 619 9640

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