Shared Team Services
We are the best Inbound Shared Team Service provider for SMEs. We will improve the service level of your business through efficient and budget-friendly inbound contact center.
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Why Do You Need a Shared Team Services?
Outsourcing your inbound call center with an option for shared team services will give you more traction with your customer and potential clients. You will have the luxury to hire agents that can do customer service and order taking at the same time. As a result, you will save more money compared to hiring two teams for two different tasks.
You must look for an inbound outsourcing partner that can provide you with a shared services team working in a flexible task. That way, you can focus on more pressing matters of your company. There are a lot of criteria that you need to consider before partnering with a shared services organization.
For starters, you must look at the credibility of the company you are dealing with. It is not easy to find a trustworthy and reliable service oriented BPO contact center.
That's why Inbound Call Center Philippines is the ultimate outsourcing destination for SMEs looking to offshore their incoming call services. We have more than a decade of experience in customer service, sales, 24 7 answering service, and other inbound-related service.
We provide a personalized services delivery model for our clients. This will guarantee that your own identity will reflect with our customer experience specialist. As a result, you will get a better CSAT score for your product.
We also have certification from several standardization bodies like ISO and HIPAA to guarantee the safety of your data.
Partner with the #1 SME-focused Shared Services Organization and BPO Outsourcing Provider in the Philippines!


Don't miss this opportunity to save more money and improve your customer experience service.
After you leave us a message, our Business Developers will contact you to discuss the services that you need. They will help you set up the KPIs to monitor the development of your business. We will also determine the software and number of people you need in operation. Then that's the time we'll talk about the cost of the service.
Our current benchmark for inbound calling services
Average Customer Satisfaction Rating
*for consumer goods account compared to industry average of 76.5%
Flexible Pricing Models Transaction-based models, Hourly rates, & Shared Services
*we offer flexible quotation based on requirements and free trial guarantee
99.9% Inbound Call Center Operation Uptime
*we can accommodate all calls coming from all geographical regions
Skilled Shared Service Agents
We train our agents to have knowledge in every inbound call center service. Rest assured that your consumers are in good hands when they are interacting with our people.
Fast and Favorable Outcome
We expedite the training and setting up of the call center service so you can have a quick turnaround. Besides that, you'll be able to immediately enjoy the benefits of outsourcing your inbound service.
Efficient and Cost-effective Inbound Operation
Shared Team Services reduce the number of agents you need for your inbound call center. It allows you to use the remaining fund for more pressing business matter like product development.
Continuous Improvement of Skills and Knowledge
We always aim to be a better BPO company for business partners. Thus, we are conducting coaching and training for our agent whenever possible.

Our Core Markets

United States

Australia

Europe

Asia
What is Shared Team Services?
A shared team service is a business strategy that aims to centralize several tasks performed by one department. In the outsourcing industry it includes customer service, 24/7 contact support, sales and marketing, inbound tech support and other call-related tasks. The goal of shared team service is to reduce the cost you need in hiring manpower. Besides that, software can also assist the agent in shared service to make the tasks easier.
One of the most important things to consider when outsourcing shared team service is the security of your data. That's why it is important to look for a BPO service provider that has certification from different standardization bodies like ISO. It will guarantee you the credibility of the call center company you're partnering with.
How Much Do Shared Team Services Cost?
There is no definite cost for shared team services, or at least that should be the protocol. Having a standard price for this service will defeat the purpose of it's flexibility. Companies should have the right to choose what service they can outsource before talking about the pricing. Of course some BPO contact centers have a minimum requirement which you should be aware of.
What Inbound Task Can You Outsource in Shared Team Service?
- Customer Service
- Order Taking
- Telemarketing
- Answering Service
- Tech Support
Is Shared Team Service Better Than Specific Teams for Each Tasks?
It is a good idea to use shared team service when you are expecting a low to medium inbound call from your customer. However, high call volume is not advisable since agents might not be able to focus on all tasks on hand.
Launch Your Shared Team Services with Us
Need to reduce expenses but don't want to compromise the quality? Planning to organize your service for your customer? Outsourcing your inbound call center with us using shared team service will allow you to be more flexible about what you can offer for your consumers.

1. Let's talk objectively about your targets and KPIs
We will figure out what kind of business strategy will work on your firm. You can provide us data and record from your operation so we can analyze and come up with an effective business model.
2. Tell us the shared services team you have in mind.
Let us know what type of service and team you want to handle it. We will make sure to hire an agent that will fit the description you provided. Of course it is a collaborative effort between our HR and your discretion.
3. After we helped scale your business, let's explore further.
More than inbound call center, the end-result is what matters the most. Once we're done achieving your KPIs, let's talk about how we can improve your business further.