3 Industries That Can Benefit From After-Hours Call Center Services

What are the industries wherein after-hours call center services provides the best benefits

Connectivity in the digital world has made 9-5 working hours irrelevant for most businesses. Oftentimes, customers expect to reach you 24 hours a day, 7 days a week, 365 days a year. 

That is why a lot of businesses opt for after-hours call center services. In fact, a lot of industries are using this service in order to stay ahead of the competition. 

Pros of having an after-hours call center services

Here are the topmost industries that use this for their business advantage.

1. Real Estate

This type of business requires to meet the needs of the tenants any time of the day. Due to the pandemic, a lot of renters work during business hours and that is why they often seek assistance after office hours.

To ensure you can meet such demand is when you outsourced your 24 hour answering services. This way, your clients can stay in contact with you whenever they need it. Also you can get a timely report in the morning even if your office is closed.

2. HVAC and Domestic Services

Businesses for housing necessities such as HVAC (Heating, ventilation, and air conditioning), plumbing, and electricity services often work during 9-5 and at the same time, their clients. 

It is not a good practice to miss the call of your client whenever they are available to reach you. Through this service, you can provide their needed information regardless of time.

3. Law Firms

The law industry is a cutthroat practice, what more for solo practice or medium-sized? Legal related needs are not exclusive from 9-5 either. Often, calls that are more profitable for a lawyer and the law firm happen after 5. 

Losing a potential client because no one can answer the phone after-hours is not acceptable for this highly competitive industry. 

When you hire an inbound call center service, you can ensure clients can reach a live agent and attend to their needs. Even on weekends or holidays.

4. Healthcare Providers

Medical emergencies often occur at the most unexpected times. Ensuring that patients can reach your facility at the most crucial part is necessary for customer retention. 

You can get a live agent who is knowledgeable about basic triage systems or has a medical background to respond to such calls. They can also assist in connecting the patient with the appropriate doctor or medical staff based on the level of emergency.

Advantages of After-hours Call Center Services for SMEs

This service can greatly benefit your overall business bottom line. These are the specific ways that contribute to that advantage.

Higher client satisfaction

Using after-hours answering service for every industry wherein customer satisfaction impacts profit and ROI is a logical move. Whenever your customer needs help or simply an inquiry, this solution allows you to serve them well. 

Which also shows that your business is positioned to ensure every customer is properly attended to, their needs are met and is a priority.

Better reputation building

Higher customer satisfaction rate results in great reputation. Peer recommendations and even word-of-mouth are a key factor for customer retention and attracting new ones. 

Through an excellent and efficient 24 hours phone answering service, you are creating a high level of client satisfaction that encourages customers to become advocates of your company. 

Larger geographic coverage and flexibility

This kind of service is perfect for business that covers a wide geographical location. This enables your business to provide services despite the different time zones of your customers. This allows you to capitalize and capture every opportunity, regardless of location.

Also, you can get a live agent that is fluent in various languages to ensure customers can speak to them more effectively.

Better business-driven decisions

Outsourcing this service is not solely for answering the phone. They can also help you adjust regular customer communication in accordance to your requirements. This adds more value to your customer management and brings additional profits and better optimization for your business.

Also, through outsourcing, you can customize or update this service according to your business growth, current business plan or seasonal peaks. 

Better financial management

It simply does not make sense to go through the hassle and expensive setting up of an in-house call center. As outsourcing has been proven time and again that it is much cheaper than hiring and training your in-house agents to do this job. 

Not to mention, the additional expenses that you have to shell out for employee retention, salary, and benefits. 

Getting this service from a BPO company eliminates the expensive costs and with service quality guaranteed. 

Inbound Call Center Philippines Provides After-hours Answering Service For SMEs

We are in the BPO industry for 10 years wherein we serve a lot of industries with our excellent call center services. We understand the need of startups and SMEs to keep up within their competitive market. 

That is why Inbound Call Center Philippines continuously provides 24-hour answering service that will fit your requirements. 

We are an ISO 27001-certified and HIPAA-compliant BPO company in the Philippines. 

Contact us today and let us help you set up and manage the best contact support for your business!