You should consider checking both inbound call center companies in the Philippines and US when outsourcing. It is hard to […]
Top Inbound Call Center Companies in Philippines and US for SMEs Read More »
Here are some of the metrics that you should know before outsourcing your inbound call handling services. In order to
Top 10 KPIs That You Should Measure in Your Inbound Call Handling Services Read More »
Automation not seen to put BPO jobs in peril yet Artificial intelligence and automation do not present a huge threat
INDUSTRY NEWS: Automation Not Yet A Threat, Effects Of Trabaho Bill, And GDP Rebasing Read More »
Baguio anti-smoking enforcers to focus on BPOs In line with the city’s smoking ban ordinance, anti-smoking enforcers are keeping tabs
BPO group asks to extend the rationalization of tax incentives The IT and Business Process Association of the Philippines (IBPAP)
BPO annual growth declines to 10% due to protectionism The growth of the business process outsourcing (BPO) industry dropped to
INDUSTRY NEWS: BPO Annual Growth, Job Vacancies Reach 16K, And NGO-BPO Tie-Up Read More »
Influence of automation seen on BPO online job postings The recruitment portal Jobstreet.com reported Wednesday the decline in job openings
BPO workforce to focus on skills upgrade The continuous developments in artificial intelligence and information technology drive the need to
SHDA studies possibilities of socialized housing program for BPO workers The Subdivision and Housing Developers Association (SHDA) examines the possibilities
AI poses threat to jobs in the Philippine BPO industry — DTI The Department of Trade and Industry said in
