It is hard to look for a trusted partner when looking for inbound call center companies. You need to check every organization to make sure you can get the best out there.
With this in mind, we gather the list of the most BPO companies in both the Philippines and US.
There are still some companies that prefer to outsource in the USA since it is easier to manage the operation. Furthermore, they could get the agent that is most fluent in English language.
Meanwhile, the Philippines is the “Call Center Capital of the World”. It is the most obvious best alternative if you want to outsource outside the USA.
So, here are the inbound call center companies with the most affordable pricing.
Contact Communication is a US-based call center provider for SMEs. Their main service offer is their inbound call center service.
One of their advantages is the years they’re operating. They’ve been assisting start-up businesses with the call center needs for almost 2 decades now.
When it comes to affordability, you can’t go wrong when you partner-up with them. They have a seven-day free-trial for their first customers.
You can benefit from this trial especially if you don’t know what to expect when you outsource your call center team. Having a free week to monitor the progress of your business means a lot for your development.
If you’re satisfied with the result, then you can start to sign a contract with them. The monthly rate in Contact Communication starts at $40.
However, despite their affordable pricing for an inshore call center company they have a high call increment.
It means if you’re paying a rate per minute then they will random anything outside one minute into 30 seconds.
So, you need to set an AHT if you want to control your rate with this inbound call center company.
Another US-based company, Signius Communications has a 10 years experience assisting SMEs with the call center needs.
The starting price for their inbound call center service is $0.82/minute. However, it can change depending on the plan that you choose.
Furthermore, they offer flexible contracts wherein you can change the rate of your service depending on the volume of the calls you’re having.
Despite the flexibility of the pricing, they don’t have a policy about personalizing the service.
Meaning they will use the same customer relationship management (CRM) they have with other companies. You still need to pay extra if you want to customize your CRM.
Also, they have a 12 second increment on their calls. This is actually better compared to the 30 second increment of Contact Communication.
However, you need to set a max AHT for your agents if you think a 12 second increment is still expensive. Which can be a disadvantage for your organization if you’re also looking for a higher customer satisfaction rate (CSAT).
Magellan Solutions is a Filipino-owned BPO company that services SMEs from different regions like Asia, Australia, Europe, and USA.
They have one of the most affordable pricing when it comes to inbound call center service at $12 per hour. They also have a very flexible service as they can personalize their inbound team depending on what you need.
Magellan Solutions also has a shared service call center team. Meaning they can do your task while working on other companies.
It is actually advantageous for SMEs since they’re only expecting fewer calls than bigger corporations.
On top of that, they also have Business Developers that will assist you with your needs. They can set-up the key performance indicator (KPI) for your call center operation.
That way, you can determine if you’re actually gaining something from your call center investments.
Inbound Call Center Philippines is one of the best organizations if you’re specifically looking for a particular service.
With more than 100+ clients monthly, there’s no doubt that they can surpass any expectations from any business owner.
Inbound Call Center Philippines’ pricing is so affordable that they can reduce your overhead cost up to 75%. That’s a lot of funds considering SMEs can use it to further improve their product or service.
ICC Philippines also have top of the line software that they can use to make your operation easier and more efficient.
Dynamic Business Outsourcing Solutions or DBOS is a fast-growing Australian-owned business outsourcing in the Philippines.
Their mission is to provide an efficient service to a company with a quality and affordable team to assist you with your needs.
Speaking of affordable, they’re hourly rate starts at $10. This is one of the most affordable hourly rates on this list.
On top of that, they could actually take at least 13 calls per hour. So, you can easily assist if it’s actually worth outsourcing with DBOs considering the situation of your call volume.
Furthermore, their average handling time is at 4.7 minutes which is better compared to other call center companies.
Unfortunately, they have a very niche customer since they’re specialty is in the financial sector. Also their customer satisfaction rate is one of the lowest at 80%.
When it comes to listing the top call center companies for SMEs, we go beyond the price. After all, it is not the only determining factor in the outsourcing industry.
We also take into consideration the flexibility of the services they can offer. SMEs are bound to expand their operation so there might be some time where they need more than an inbound call center.
We also check their credibility, meaning if they can provide strong security for your data.
So without further ado, let’s check the top Philippines and US Inbound Call Center Companies for SMEs:
We already stated the Inbound Call Center Philippines specializes mostly in incoming contact center service.
However, they can also offer a blended call center where an agent can do both incoming and outgoing calls for your company.
It is actually a perfect opportunity to improve your CSAT rate as your agent can fully help your customers. Not just taking messages and forward it at your office for you to solve.
On top of that, ICC Philippines can also provide 24 7 coverage for your company.
You longer have to worry that some customers might call you after business hours since there will be someone available to answer it for you.
All these features are essential for any start-up small and medium enterprises. It’ll help you build a stronger relationship with your customers.
Another part of the most affordable call center companies for SMEs, Magellan Solutions has more than 18 years of experience serving SMEs.
Aside from the call center, they also have several BPO services from back-office to admin work. Meaning you can outsource the majority of your function with them while reducing manpower expenses.
Aside from their flexible services, they also have several certifications from different standardization bodies like ISO.
In addition to that, they’re a HIPAA compliant organization to protect the data of patients in the telehealth BPO sector.
Not only that, their technical team implements various strict security protocols to ensure the safety of every information going through their database. It also prevents any data breaching or phishing schemes from online theft.
Given all these attributes, Magellan Solutions guarantee a safe and quality BPO service for your start-up business.
Five Star Call Center is a US-based inbound call center company that offers multiple BPO solutions for SMEs. They’re also the longest running call center organization on this list with more than 35 years of experience.
They can offer both shared and dedicated call center service for SMEs. Meaning you no longer need another company if you want to have your own special team while having a shared team at the same time.
Pricing is also excellent for an American call center firm at $0.80-$0.90 per minute for shared service. The rate of their dedicated call center agent starts at $26 per hour.
They also have several accolades and certification just like Magellan Solutions.
Despite these great characteristics, some of its rules might not be applicable for a start-up company.
For example, you need to have a minimum spend of $3,000 before they can provide you a BPO service.
Besides that, you still need to pay for some services that are normally included in the package.
Like you need to pay an additional $26 for the training of your agents.
If you are looking for an offshore BPO partner with a US office to support you, then go to Inbound Call Center Philippines. We have a wide range of services that will surely fit with your company.
Our main office is in the Philippines which can offer you a very affordable outsourcing price.
But, you can visit our offices in Brisbane, California or Melbourne, Florida. Just call or email us to arrange your visit.
You also don’t have to worry if you don’t know how many people you need as we can help you with it.
We take pride in helping SMEs grow. Contact us today and get a free 60-minute consultation.