Is an Inbound Shared Team Service for SMEs better than BPO services? This has long been an argument in the industry. But before picking a side, why not understand both concepts further?
BPO is when you engage with a third-party vendor for certain processes that you can have someone from the outside trust with. Meanwhile, a shared service relates to the creation of an autonomous business unit, based on-site.
But which is better? Let’s find out.
In some instances, Shared Services may become a separate business unit created within a company or agency. It is accountable for delivering a suite of services to both the operating business units and the corporate functions.
Before leaving the comforts of their own nation, most enterprises, particularly SMEs, attempt shared services via nearshoring. However, this may result in areas operating as distinct units, each attempting to enhance production and save costs on their own.
Setting a function away and treating it differently may appear to be a decent method to do so, but it will merely create a gap in your firm.
Our shared services team will ensure that not only will we perform similarly to your in-house staff, but that we will also upgrade your local functions to meet global trends when you outsource.
Initially, shared-service projects consolidate and standardize demanding activities like accounts payable or cash application.
This is only a good start but you should also have in mind to widen what you can do.
Become one of the many forward-thinking firms that turn to a budget-friendly inbound contact center like us. It results in growth in the geographic aspect and the breadth of services offered.
Most shared-services projects opt for cost and productivity improvements within a single process. And there are a number of SMEs that often go beyond these process limitations. They utilize Global Power Ownership for end-to-end processes like order-to-cash or purchase-to-pay.
We can work hand in hand with your GPOs for the following:
Companies, in the last few years, transferred their transaction-processing activities to low-cost geographies and took advantage of labor arbitrage.
All these aim to improve organizational capabilities, drive processes improvement, reduce costs and execute strategy.
And what better way to go about automation than with outsourcing.
Furthermore, with our “robotics capabilities” like cognitive computing and machine learning tools, we can help perform tasks that common share-service operators have difficulty with.
Additionally, our research showed more than 80% of shared services organizations have already implemented their own robotic process automation technology (RPA).
After outsourcing with Inbound Call Center Philippines your shared-services model, it’s a good idea to do a thorough diagnostic of your business and ask:
What is your organization’s end goal in changing to a new service delivery model?
Do you already have management engagement and support?
Are your systems, processes, and data fit for the intended purpose?
Simply leave us a message if no answer comes to mind. We got all the answers and options for you!